Shipping

SHIPPING AND ORDERING POLICIES


Welcome to SupplementDiscount.com! At SupplementDiscount.com we offer a large selection of healthy lifestyle products at huge

savings! We can do this by going directly to the source. No distributor, no middleman, and we pass these savings on to you! To

place an order at SupplementDiscount.com, please browse our web site, select your items and then choose one of the following

methods:

    Use our shopping cart and submit your order directly on our web site.

      Call us toll free at 1-800-297-6733 anytime. Our toll free number is for placing orders only. If you have questions please

email our customer service department at order@supplementdiscount.com and we will reply promptly.

    Send your order by U.S. mail to us at:

Supplement Discount

Attn: Order Department

230A N 61st Street

Milwaukee, WI 53213

PAYMENT OPTIONS

We accept the following methods of payment:

    Master Card
    Visa
    American Express
    Discover
    Diners Club International

    Checks – Paper checks only; the check must made be out to Supplement Discount for the exact amount in U.S. funds. The check

must have your name, street address (no P.O. Box) and phone number. Write your order number on the check. Please note that

orders paid by check will be held for 10 days upon receipt of the check.

    Money Order – Your money order must be in U.S. funds and have your name and order number on it. We will ship your order

upon receipt of payment.

    At this time we do not accept Electronic checks or C.O.D.’s.

SHIPPING OPTIONS

Domestic Shipping

Orders received by 4:00 pm Eastern Standard Time, 3:00 pm Central Time and 1:00 pm Pacific Standard Time Monday through Friday

will generally be shipped on the same day.

We ship most orders by Fedex or UPS. However, we do offer faster shipping options that may reflect extra shipping costs:


Deliveries to Alaska, Hawaii, Puerto Rico or the US Virgin Islands will be sent via U.S. Postal Service’s Priority Mail. You

will be charged the actual shipping charge plus insurance.

All military deliveries (APO and FPO addresses) will be shipped by U.S. Postal Service’s Priority Mail. This can take anywhere

from one to eight weeks. We have no way to speed up delivery time. You will be billed actual shipping charges plus any

insurance fees. The U.S. postal Service has no way of tracking military orders so we can not guarantee delivery time.

Please note that we process your order as soon as it is received. After you placed your order it is very difficult to make

changes. Please look it over before it is processed.

International Orders
Minimum order $25.00 USD

Canada

Shipping prices to Canada are anywhere from $20.00 to $30.00 for  4-10 lbs. If the shipping cost is more we will contact you.

Canadian Customs requires extra documents and you can not order a product(s) that is over a 90 day period of use. If the label

says “one tablet a day” and there are 90 tabs in the bottle, then you can only order 1 bottle. There are also a number of items

that are not allowed to be imported, please check with Canadian Customs.

Other Countries

All international orders must be prepaid by wire transfer (no credit cards). Wire transfers are charged an additional $5.00 US

international service charge. Rates vary depending on the weight. Please email us to receive a quote. Customers take all

responsibility for the cost incurred in delivery including freight, insurance, duties and any other fees that may apply. Do not

order items that are illegal to import to your country. It is your responsibility to check with your Customs office to see if

you country permits shipment of our products into your country. All shipments are marked as “FOOD SUPPLEMENTS, PERSONAL USE

ONLY, NOT FOR RESALE”. If a package is seized by Customs for any reason and we do not receive it back, we will not issue you a

refund. If returned to us in perfect condition after being seized by customs, we will credit you the cost of the products less

a 10% re-stocking fee. Shipping charges will not be refunded.

Note: We do not ship to all countries.

SHIPPING CONTRACT

Shipping labels are created using information you provide, so please check for accuracy.

We will charge a fee of $10.00 for shipments that are incorrectly addressed due to customer error and have to be re-routed back

to us. If you elect to cancel your order after it is shipped and it is returned to us intact, you will be charged a 10%

re-stocking fee and shipping charges will not be refunded. If the package is lost because of an incorrect address due to

customer error Supplement Discount is not responsible. PLEASE CHECK YOUR ADDRESS FOR ACCURACY. All shipments have a tracking

number and we use that in determining whether or not a package was delivered. When you place an order with us you agree to use

the tracking number as a final determinant. If the tracking number shows that the package was not delivered to you then it is

will our responsibility to send out a replacement. If the tracking number shows that it was delivered to you we will not be

liable. Also, please be aware that it is up to the delivery driver to leave your package without a signature.

BACKORDERS

We regularly stock every item that we carry and we make every attempt to maintain our inventory. However, occasionally we may

run out of certain products. When this does happen we will contact you via e-mail and give you the choice of canceling the out

of stock items or holding the shipment until your entire order is available.

DAMAGES AND ERRORS

Merchandise that arrives damaged during shipment or any errors on your order must be reported to us with in 24 hours. Please

keep all packaging materials and original box(s) as we may have to call the shipping company for a visual inspection. We will

then issue you credit for the amount of any confirmed damage or send out a replacement.

RETURNS

You must contact us for a return authorization number prior to returning any products. Merchandise must be returned at your

expense and products must be unopened and in perfect condition to receive credit. If we sell nutrition bars or drinks in a full

case, they must be returned in a full case. We do not accept returns on a product that does not taste good to you. Please

sample it at a local store in your area. The return authorization number must be clearly marked on the outside of the package.

A full credit will be issued for unopened products that are returned with in 15 days of your receipt of shipment. A 20%

restocking fee will be charged for products returned after 15 days. No returns after 30 days.

IMPORTANT: No returns on nutritional bars, candy or products that are perishable or need refrigeration. During the hot summer

months or anytime the temperature is above 70 degrees we recommend you select the Next Day Air or 2nd Day option. For heat

sensitive products we also offer frozen ice packs at an additional $1.50 each. Please add one frozen ice pack for every 4

perishable items. (1 box of chocolates = 1 item, or a 70 piece of chocolate = 1 item). You are responsible for adding warm

weather packing to your order and choosing the appropriate shipping method. Please remember that if you are not home for

delivery, leave instructions for the carrier to leave your package(s) in a cool area, or at a neighbor’s house. You do not want

your package(s) sitting in extreme temperatures over the weekend.

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