What about Military Orders: Apo,
Fpo addresses?
All Military orders are shipped by USPS
Priority Mail. US mail to the various military addresses takes anywhere from
one to five weeks for delivery. Any damages or claims must be reported to us
within 24 hours of receipt of the package. If the package is damaged, take the
damaged package to the military postal unit and file a report.
Can I track my order online
Yes. You will be sent a tracking number in email and can track it
with Fedex, or USPS.
Is there a cut off time for air
orders to ship the same day.
Yes, generally air orders placed after
3:00 pm central time are shipped the following business day.
International orders?
All international orders will be
emailed a quote for shipping price note: All International orders will only be
shipped via (EMS by USPS) if the country you live in is able to receive
mail from the U.S. Supplement Discount is not responsible for any taxes,
tariffs, customs restrictions, or other regulations that apply in countries
outside the United States. Please contact you customs officials if you have any
questions. Any package returned because of customs, product illegality in a
specific country, etc., shipping charges will not be refunded.
Are there any products restricted from being
shipped?
Yes. All drinks that are ready made in
glass are for local delivery in
Southeast Wisconsin
Only products such as Twinlab Ultra fuel 16oz glass bottles . We will
indicate which products we do not ship or will contact you by email
or phone before your order is processed. All Ready to Drink products have
extra shipping added determined by the weight of the order and your location.
You will be emailed or contacted by phone of extra charge and total order amount
before shipment.
Return Information
*No Unauthorized Returns.
*Orders Sent Back Without Return
Authorization Number Marked Clearly on The Box Will Be Refused.
*No Returns After 30 Days.
*25% Restocking Fee Will Be Charged to
All Returns.
*No Shipping Charges Will Be Refunded
*In-house Supplement Discount Credit For
All Returns.
*No Returns on Opened Merchandise.
How do you protect against credit
card fraud? Do you have very strict guidelines concerning credit card usage
over the internet?
YES. . All first time orders
and any order sent to an address that has an apartment number will require a
signature. Please make sure the name and address you enter as the billing
address is correct. If the name and address you enter does not match the name
and address that the credit card company has for that credit card account, the
order will be canceled. If your billing address is a P.O. box then we can ship
your order to your home address or your work address but we will require a
signature when the package is delivered. Also, any order that has an invalid
email address will not be shipped. Please make sure you enter a valid email
address.
*We check extensively for stolen
and fraudulently used credit cards.
When Using a Credit Card Please
Make Sure:
*Your Credit Card Is Valid
*There Is Enough Credit Available
*The Credit Card Is Activated
*You Know Your Billing Address ( the
Address Your Credit Card Is Registered To)
*All Credit Cards Are Checked Thoroughly
to Verify Billing Address. Make Sure You Know Your Billing Address
When is my credit card charged?
Your credit card is only charged when your order is ready to
be shipped.
Address Corrections
Any address that is changed by the
customer or shipper after the order is shipped will be charged an address
correction fee ranging from $5.00-$10.00 depending on what service you choose.
Any address that is given incorrectly and
has to be changed by either, the customer, Supplement Discount, or the shipping
company will be charged an address correction fee imposed by the shipping
company ranging from $5.00-$10.00.
examples: no apartment number given,
wrong zip code, wrong street number, etc.
What if you don't have all of the
items in stock?
If an item you ordered is out of stock,
we will e-mail you for substitution or if no reply to email we will take the out
of stock item off the order.
Product Guarantees
Supplement Discount is not responsible
for health or fitness claims, any or general or specific guarantees made by
manufacturers of any product.
Back Order Policies
If an item on your order is not in stock, we will
back order that item and ship it as soon as it becomes available. Your invoice
will clearly show the back ordered quantities, and you may always contact us to
cancel a back ordered item.
Price Changes, Product Specials, and Product Availability:
Prices listed on our website may change at any time, including sales and special
promotions, without prior notice. Due to manufacturer discontinuations, some
products may not be available even though they appear on our website. We try to
keep our product lines as current as possible, but with so many different
products and changes it is hard to keep up.
Have questions we didn't answer?
If you have additional questions, please
E-mail us at our
Contact Us page . Also, we want to hear your thoughts and suggestions on how
we can make our site more helpful for you. Please email your ideas to us so that
we can make any helpful improvements.
Information on this site is provided
for informational purposes and is not meant to substitute for the advice
provided by your own physician or other medical professional. You should not use
the information contained herein for diagnosing or treating a health problem or
disease, or prescribing any medication. You should read carefully all product
packaging. You should consult with a health care professional before starting
any diet, exercise or supplement program. If you have or suspect that you have
a medical problem, promptly contact your health care provider. Information and
statements regarding dietary supplements have not been evaluated by the Food and
Drug Administration and are not intended to diagnose, treat, cure, or prevent
any disease. Supplement Discount is not responsible for typographical errors.
Supplement Discount is not responsible for any statements or claims made by
manufacturers concerning their products.
